1 What cookies actually are
A cookie is a small text file that a website asks your browser to keep. On your next visit, the browser hands it back, which is how a site can remember something about you — a language choice, a form session, whether you're logged in.
Cookies can't run programs, and they can't read files on your computer. Alongside them, sites sometimes use similar browser storage such as local storage; where we mention cookies below, we mean these technologies generally.
2 Why this site uses them
We're not trying to build a profile of you. The cookies on this website exist for three practical reasons: to keep pages working securely, to remember a preference you've set, and — where enabled — to understand in aggregate which pages people find useful so we can improve them.
3 Essential cookies
These make the site function and can't be switched off without breaking something. They're set by us, not by advertisers.
- Session cookie — keeps track of your browsing session so that forms and pages behave consistently as you move around the site.
- Security token — a cookie used to verify that forms submitted to us genuinely came from this website, which protects you against a common type of attack.
These expire when your session ends or shortly afterwards.
4 Site preferences
Where preference cookies are set, they remember choices you make while browsing (such as layout or form choices) so the site behaves consistently on your next visit.
5 Analytics cookies
We may use an analytics tool such as Google Analytics to see which pages are visited, how people arrive, and where they lose interest. This is measurement, not surveillance — the reports we look at are aggregated, and we don't use them to identify individuals.
Analytics is enabled through our site settings and is not always active. When it is switched on, the analytics provider sets its own cookies under its own privacy terms, and you can opt out using the browser controls described below or the provider's own opt-out tools.
6 Third-party services
A few features on this site are provided by others — the translation widget, web fonts, embedded maps and any analytics we enable. When your browser loads content from those providers, they can set their own cookies and will see basic technical details such as your IP address.
We choose these services carefully, but we don't control their cookies. Their own privacy and cookie notices govern what they collect.
7 Managing or deleting cookies
You're in control. Every major browser lets you view stored cookies, delete them, block them from specific sites, or refuse them entirely:
- Chrome — Settings › Privacy and security › Third-party cookies / Site data.
- Safari — Settings › Privacy › Manage Website Data.
- Firefox — Settings › Privacy & Security › Cookies and Site Data.
- Edge — Settings › Cookies and site permissions.
Blocking everything is your right, but be aware that the essential cookies above are what keep forms and sessions working — turning them off may make parts of this site behave oddly. Private or incognito browsing is a simple middle ground, since it discards cookies when you close the window.
8 Cookies and your personal information
The cookies described here don't store your passport details, documents or any of the sensitive information you send us as a client. That material is handled entirely separately.
For the full picture of how we treat personal information, see our Privacy Policy.
9 Changes to this policy
If we add a feature that introduces new cookies, we'll update this page and revise the date at the top. It's worth a quick look now and then if this is something you keep an eye on.
Questions about this policy?
If anything here is unclear, or you'd like to exercise any of the rights described above, please get in touch with the Tafeel team — we're happy to explain.
Address
Royal Plaza Building No 69, Opposite to ADCB Bank, Al Rigga Road, Deira - 787G+3G4 - 1B St - Al Muraqqabat - Deira - Dubai - United Arab Emirates.
We may update this document from time to time. When we do, we'll revise the "last updated" date at the top of this page, so it's worth checking back occasionally.